Terms of Use


Welcome to webdoctor.care service (defined hereunder). This service is operated by SHOHOJ MEDICAL SERVICE, having its office registered in Dhaka, Bangladesh.

The terms “You” or “Your” refer to you as the user (irrespective of whether You are a Registered User (defined hereunder), HSP Registered User (defined hereunder) or a Non-Registered User (defined hereunder)) and the terms “SHOHOJ MEDICAL SERVICE”, “We”, “Us”, “Company”, “Our” and/or “webdoctor.care” refer to SHOHOJ MEDICAL SERVICE. In the event the Service is being used by a person on your behalf, the expression “You” or “Your” or the “User” shall apply to such person as well.

These Terms of Use,

, together with any additional Service specific terms and conditions, other policies which may be applicable to specific portions of the Service and any disclaimers which may be present on the Service are jointly referred to as “Agreement” and constitute the terms of Your access and use of the Service and the Services (defined hereunder). Where any part of the Agreement is modified in accordance with the terms of the Agreement, the Agreement shall be enforceable in its modified form.
The Agreement supersedes all previous oral and written terms and conditions (if any) communicated to You.


SHOHOJ MEDICAL SERVICE is the author and publisher of the Service, which shall mean the mobile service, website, blog contained therein, queries answered by Our team over email, phone or any other medium and all variants, tools, editions, add-ons, and ancillary products or services of the Service (including all files and images contained therein or generated by the software, and accompanying data, herein referred to individually or collectively as “Service”). The Service may be used by Users (defined below) to avail Services and/or to find, access, manage and organize information including but not limited to personal or non-personal information, doctor/consultant information, appointments, prescriptions, laboratory and diagnostic tests, drug delivery, electronic medical records, billing, inventory, accounting details and other relevant information.


“Registered Users” are users:

  • who have successfully registered themselves with webdoctor.care through the Service by providing information that is true and accurate, and who can log on to their account on the Service by providing their username and password (“Primary User”); or
  • whose profile has successfully been created on the Service under the account of a Primary User, by providing information that is true and accurate (“Secondary User”).

“Healthcare Service Providers” or “HSPs” are third parties including but not limited to clinic or hospital listed on the Service, also, includes their duly qualified doctors, nurses, paramedical staff, physiotherapists, consultants, medical equipment suppliers, laboratory service providers, phlebotomist, pharmacist other incidental and ancillary healthcare service providers listed on the Service and who interacts with Users as part of the Services.

“HSP Registered Users” are Registered Users whose profile has a unique identification attached to it including but not limited to UHID (unique health identification) or UMR (unique medical record). HSP Registered Users may not be permitted to access to certain areas of the Service.

“Non-Registered Users” are users who have not registered themselves on the Service. Non-Registered Users may not be provided access to certain areas of the Service.

Registered Users, HSP Registered Users and Non-Registered Users shall individually or collectively be referred to as “Users”.


Non – Registered User: A Non – Registered User is not permitted to access or make use of the Service for any purpose other than the following permitted use:

  1. To browse the Service without accessing any website/app;
  2. To share the Service via social media services.

HSP Registered Users: A HSP Registered User is only permitted to access and use the Services provided through a particular HSP only or any other limitations and restrictions as are prescribed under the Agreement or may be otherwise communicated to HSP Registered User from time to time through any contact information shared by HSP or HSP Registered User at the time of registration.
Registered User: A Registered User is specifically permitted to:

  1. Enjoy all the access and usage rights of a Non-Registered User;
  2. Access and use the Services subject to such limitations and restrictions as are prescribed under the Agreement or may be otherwise communicated to Registered User from time to time through any contact information shared by such user at the time of registration.


The data and information available on the Service may be categorized as follows:

  1. Data and information generated or provided by Unregistered Users, HSP Registered Users and Registered Users on the Service (“User Content”).
  2. Data and information which SHOHOJ MEDICAL SERVICE (through itself or its contractors) has generated or procured for the Service and includes data and information generated or provided by HSP (“SHOHOJ MEDICAL SERVICE Content”).


As required by law, You must be at least 18 years of age or older, have a sound mind and not debarred by any law to contract in order to access and use the website, application and Services as a Primary User. In case the Service or Services are to be accessed or used by a minor (i.e. a person less than 18 years of age), then only the legal guardian/representative of such person shall register himself/herself as a Primary User and create/add the profile of the minor as a Secondary User.
All Services will be requested for, and provided to, the Primary User only. A Secondary User may avail the Services rendered to the Primary User only as a beneficiary. The Primary User will be entirely responsible and accountable for the Secondary User’s activity on the Service, as if the Service and Services were being accessed and used by the Primary User. However, this shall not discharge the Secondary User who is adult and of sound mind from liability towards SHOHOJ MEDICAL SERVICE or its contractors or agents and SHOHOJ MEDICAL SERVICE shall have the right to proceed against Secondary User and Primary User, either jointly or severally, for acts and omissions of Secondary User that violate the Agreement.

You will use the Service and the features provided on the Service only in relation to and in compliance with all applicable Bangladeshn laws. You will not use this Service, or any feature provided on the Service for any purposes not intended under this Agreement.

You should limit the use of this Service to Bangladesh only. We are not responsible if You avail any Service from outside Bangladesh. You must have the advice and/or prescription given by such HSP validated by a local registered medical practitioner.

Certain Services are location specific. Depending on Your location certain Services may not be available to You.

You will not deliberately use the Service in any way that is unlawful or harms SHOHOJ MEDICAL SERVICE, its directors, employees, affiliates, distributors, partners, service providers and/or any User and/or data or content on the Service.

You will not use the Service for any illegal, immoral, offensive purpose or for any other purpose that may infringe or violate any applicable laws and regulations.

You will not interfere, disrupt or hamper with the proper functioning of the Service.

As a User, You may have access to business sensitive information. You shall not share such information with SHOHOJ MEDICAL SERVICE’s direct competitors or use it for competitive purposes, except with SHOHOJ MEDICAL SERVICE’s prior written consent.

You understand that as part of Your registration process as well as in course of Your use of the Service, You may receive communication from SHOHOJ MEDICAL SERVICE on Your registered contact information. These communications will relate to Your registration, Services provided by SHOHOJ MEDICAL SERVICE, transactions that You carry out through the Service and any such information found suitable of Your attention by SHOHOJ MEDICAL SERVICE. Please note that SHOHOJ MEDICAL SERVICE will send these communications only to the contact details that You or HSP provide on the Service. It is Your responsibility to ensure that You provide the correct contact details for the transaction You wish to enter. Further, SHOHOJ MEDICAL SERVICE and webdoctor.care may also send notifications and reminders to You for the features that You may be using on the Service. SHOHOJ MEDICAL SERVICE and webdoctor.care may also share the dynamic password with You in order to facilitate the online delivery of your medical report. You hereby consent to receive such communications from SHOHOJ MEDICAL SERVICE and webdoctor.care.

You will not share Your log-in details with anyone. You are responsible for maintaining the confidentiality of Your account access information and password. You shall be responsible for all usage of Your account and password, whether or not authorized by You. You shall immediately notify SHOHOJ MEDICAL SERVICE or webdoctor.care of any actual or suspected unauthorized use of the Your account or password. SHOHOJ MEDICAL SERVICE and webdoctor.care will not be liable for Your losses caused by any unauthorized use of Your account. You may be liable for the losses of SHOHOJ MEDICAL SERVICE and webdoctor.care or others due to such unauthorized use.


SHOHOJ MEDICAL SERVICE a transaction facilitator

Through the Service, SHOHOJ MEDICAL SERVICE facilitates the purchase of Services offered for sale by HSP. You understand and agree that SHOHOJ MEDICAL SERVICE merely provide hosting services to You. All Services offered for sale on the Service are owned by HSP. SHOHOJ MEDICAL SERVICE has no control over HSP Services and does not originate or initiate the transmission or select the sender/recipient of the transmission. The authenticity and genuineness of the Services made available by HSP through the Service shall be the sole responsibility of HSP. You understand and agree that Service shall have no liability with respect to the authenticity of the Services being facilitated through the Service.

Use of Services

The Service may be used to access a variety of healthcare and related services. Depending on the status of Your registration and subject to the limitations and restrictions imposed by the Agreement or by SHOHOJ MEDICAL SERVICE, You may avail following services through the Service:

  1. Online Consultations (through webdoctor.care care team doctors and/or HSP);
  2. Booking medical appointment for enlisted hospitals
  3. Follow up service;
  4. Second opinion service;
  5. Patient data storage service;
  6. Built-in app features such as health trackers, medicine reminders, storage and display of Your medical records, information and history, including general medical information, outpatient records, discharge summaries, prescriptions, lab investigations and radiology reports along with information regarding Your family members;
  7. Such other services as may be intimated from time to time.

The aforesaid list of services is jointly referred to as “Services.”

The Services are non-transferable and only cover the Registered User.

The minimum age requirement of 18 years does not apply to any Service that is open to children and adolescents from Age 1-18.

Online Consultations

You are advised not to use the webdoctor.care online consultation services in case of any medical emergencies like accidents, bleeding injuries, burns, sexual abuse/assault, medicolegal cases or if You are in a critical condition.

If You are a Registered User but do not satisfy the above pre-conditions, please do not avail the online consultation services. SHOHOJ MEDICAL SERVICE will not be responsible or liable for any harm or loss that You may suffer if You elect to access those Services.

All Users, who are patients, and who opt for online consultation services, may be required to undergo an initial medical examination to ascertain and record medical history, medication history and medical status before video-consulting support can be provided.

Online consultation services are provided at the express consent by the User and the same shall not be construed as a replacement for physical consultation and the Services are meant for general consultation only. If after online consultation, if it is recommended to undergo any diagnostic tests or if You are issued with a Prescription, the same are provided based on the information and preliminary examination, hence the same shall not be treated as accurate, final and conclusive. HSP reserves their rights to modify the prescription or recommended diagnostic tests if the User provides any additional information in future consultation.

Online consultation services may be provided via the following communication channels Call Center Helplines / Telephones / Mobiles / IM Chats / Online Chats / SMS & Text Chats with and without camera and video facilities at the sole discretion of SHOHOJ MEDICAL SERVICE. Reasonable efforts will be made to protect Your privacy and confidentiality across Health Consultation Services.


SHOHOJ MEDICAL SERVICE respects the intellectual property rights of others, and We expect the same from You. The Service, User Content and the SHOHOJ MEDICAL SERVICE Content are protected by applicable intellectual property laws.


All intellectual property in and to the Service and all software, techniques and processes used in connection with the aforesaid, belongs exclusively to SHOHOJ MEDICAL SERVICE or its licensors. As a User, You are granted a limited, non-exclusive, non-transferable license to access and use the Service as per the terms of the Agreement. Through Your use of the Service, by no means are any intellectual property rights impliedly or expressly granted by SHOHOJ MEDICAL SERVICE to You in respect of such works.

SHOHOJ MEDICAL SERVICE and/or its licensors assert all proprietary rights in and to all names and trademarks contained in the Service. Notwithstanding the generality of the foregoing, the name and logo of “webdoctor.care” is/are the trademarks and copyright (inclusive of any other applicable intellectual property right) of SHOHOJ MEDICAL SERVICE and/or its licensors. Any use of such name or logo, unless otherwise authorized in a written agreement, will constitute an infringement upon the trademark and copyright (or any other such intellectual property right) of SHOHOJ MEDICAL SERVICE and/or its licensors and may be actionable under applicable laws.

Except as stated otherwise in this Agreement, all SHOHOJ MEDICAL SERVICE Content (including all intellectual property rights to such content) is owned exclusively by SHOHOJ MEDICAL SERVICE and/or its licensors.

When You use the Service in accordance with this Agreement, a limited royalty-free right is granted to You by SHOHOJ MEDICAL SERVICE to use SHOHOJ MEDICAL SERVICE Content only for personal and non-commercial use in Bangladesh for the term of the Agreement.

Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring on You any license to intellectual property rights, whether by estoppel, implication, or otherwise.

Unless expressly authorized by SHOHOJ MEDICAL SERVICE, You agree not to reproduce, modify, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the SHOHOJ MEDICAL SERVICE Content, in whole or in part, by any means. You must not remove or modify any copyright or trademark notice, or other notice of ownership.

Rights in User Content:

You agree that You are the sole owner of all rights (including all intellectual property rights) in the User Content that You post on the Service or provide to SHOHOJ MEDICAL SERVICE.
To the extent permissible by law, You hereby grant SHOHOJ MEDICAL SERVICE a perpetual, non-revocable, worldwide, royalty-free license to make use of such User Content including the right to copy, distribute, display, reproduce, modify, adapt, the User Content, and create derivate works of the User Content.


You have the option of uploading Your identifiable health information including physical, physiological and mental health condition, and medical records and history on the Service which may be accessed by SHOHOJ MEDICAL SERVICE and/or HSPs using the Service, during the course of providing Services to You. If You are a Secondary User, Your information may be provided to Us by the Primary User under whose account you are using and accessing the Service and Services. If you have not lawfully authorized the Primary User to do so, kindly reach out to us immediately at info@webdoctor.care. By continuing to access and use the Service and Service, You confirm that You as a Secondary User have authorized Primary User to provide Your information to us and on the basis of information provided by the Primary User webdoctor.care care team doctors and/or HSP would generate the prescription in the Secondary User’s name.

We may collect various personal information from You when You use the Service and for the features provided by the Service.

Our Privacy Policy sets out terms with respect to the collection, storage, use, processing, transfer and disclosure of any such personal information.

When You click on the ‘I accept’ tab at the time of registering or access the Service or otherwise provide Your personal information, You specifically consent to Our Privacy Policy & Terms of Use.
SHOHOJ MEDICAL SERVICE may disclose/transfer Your Personal Information in accordance with applicable law and for the purposes as set out in the Privacy Policy.

SHOHOJ MEDICAL SERVICE is required by law to maintain the privacy and confidentiality of Your medical information. We assure to take Your privacy seriously and to maintain privacy and confidentiality of the information provided by You to Us. We, however, do not represent, warrant or guarantee that Our safeguards to prevent unauthorized access to Your personal information is fool-proof. Further, SHOHOJ MEDICAL SERVICE may itself have to access Your medical information (medical records, consultation history, transcripts etc.) in order to investigate any deficiencies, complaints or grievances that You bring to the notice of SHOHOJ MEDICAL SERVICE. You hereby specifically authorize SHOHOJ MEDICAL SERVICE to access Your medical information in such cases.


You may be provided with links on the Service that direct You to third party websites / services / content or service providers (collectively “Third Party Content”).

Links to such third party services are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting / using any Third Party Content via a link available on the Service. Should You decide to click on the links to visit such Third Party Content, You do so on Your own volition. Your usage of such Third Party Content is subject to the terms of use of the respective Third Party Content and SHOHOJ MEDICAL SERVICE is not responsible for Your use of any Third Party Content.

We do not extend the Agreement to any other websites/services except for this Service. We do not make any warranty or give any security to the personal information disclosed by You to the other websites/services, even if such websites/services are linked to our Service or they are using our Service link.

SHOHOJ MEDICAL SERVICE does not endorse any Third Party Content that You may be directed to from the Service.



SHOHOJ MEDICAL SERVICE will make available qualified HSPs to render Services after carrying out appropriate background and reference checks.

It is hereby clarified SHOHOJ MEDICAL SERVICE’ obligation to carry out appropriate background and reference checks and to validate qualification of HSPs does not go beyond ensuring that the HSPs were registered with relevant state professional councils or central professional council at the time of engagement and had a certificate of good standing from the relevant professional council at the time engagement.

Service Levels

Subject to applicable law, SHOHOJ MEDICAL SERVICE will use commercially reasonable efforts to make the Services available to Registered Users 24 hours a day, 7 days a week, except for:

  1. services that involves product delivery including but not limited to medicines/drugs;
  2. planned downtime that will be communicated in advance to Registered Users;
  3. any unavailability caused by circumstances beyond SHOHOJ MEDICAL SERVICE’s reasonable control, including without limitation, cyber-attacks, acts of God, acts of government or regulatory authority, any mandate under applicable law, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, or internet service provider or/and web hosts failures or delays, denial of service attack, and/or Your acts or omissions, equipment, software or any other technology of Your, or any third party acting on Your behalf
  4. When such Service is rendered under a time-schedule, in which case, the obligation of SHOHOJ MEDICAL SERVICE under this clause shall be limited to making available such Service during the time-schedule. This obligation will also be subject to (2) and (3) above;
  5. When the Registered User is outside the operational coverage of Service.

SHOHOJ MEDICAL SERVICE has no responsibility towards Non-registered User for providing Services.

For the avoidance of doubt, it is hereby clarified that SHOHOJ MEDICAL SERVICE’ responsibility towards Registered User will be limited to the provision of the Services as per the terms and conditions of the Agreement.

If SHOHOJ MEDICAL SERVICE suspects any illegal, wrongful or fraudulent activity on the Service by any User, notwithstanding any other rights SHOHOJ MEDICAL SERVICE may have against such User, SHOHOJ MEDICAL SERVICE reserves the right to inform the relevant government or law enforcement authorities. SHOHOJ MEDICAL SERVICE will cooperate in all investigative procedures or requests for access / information initiated by any such government or law enforcement authorities.

SHOHOJ MEDICAL SERVICE reserves the right to add new functionality, remove existing functionality, and modify existing functionality to its Services as and when it deems fit, and make any such changes available in newer versions of Service at its discretion. All Users of its Services will be duly notified upon release of such newer versions and SHOHOJ MEDICAL SERVICE reserves the right to automatically upgrade all Users to the latest version of its Services as and when it deems fit.
The Service and Services may be subject to certain limitations, such as, limits on storage space, limit on bandwidth, unexpected downtime, unavailability of HSPs due to unforeseen circumstances, etc.
SHOHOJ MEDICAL SERVICE reserves the right to schedule/reschedule/cancel appointments and swap HSPs at any time without prior intimation.

SHOHOJ MEDICAL SERVICE reserves the right to refuse Service at any time without providing any reasons. The terms applicable to refund and cancellation are specified below.

Legal Compliances

SHOHOJ MEDICAL SERVICE will strictly adhere to and adopt all reasonable measures to ensure compliance to all central and state government regulations and directives as applicable from time-to-time.

Data Recording, Storage, Encryption & Usage

The information stored on the Service may be entered by You or by a HSP in the course of services provided by SHOHOJ MEDICAL SERVICE. The information collected as part of the Services may be stored on Your mobile device as well as on a third-party cloud platform (“Cloud Service Provider”) or server (“Storage Service Provider”).

All video-consultations / IM chat consultations / text messages / audios / videos / transcripts / prescriptions / email and hard copy correspondences between Users and HSP Acquired Users who are patients, and HSPs engaged by SHOHOJ MEDICAL SERVICE shall be recorded, saved and stored for record purposes and in the event such records are required to be produced as evidence on the direction of a court of law. SHOHOJ MEDICAL SERVICE may review this data from time to time for quality evaluation purposes. However, under normal circumstances, SHOHOJ MEDICAL SERVICE will not access any information that identifies You and shall either omit, mask or anonymize Your personal information at the time of quality evaluation.

It is hereby clarified that SHOHOJ MEDICAL SERVICE does not have the obligation to pre-screen or monitor User Content at any time. However, SHOHOJ MEDICAL SERVICE may elect to monitor any User Content and may modify or remove any User Content from the Service if SHOHOJ MEDICAL SERVICE determines in its sole discretion that such User Content is in violation of this Agreement or any applicable law and best practices. Where SHOHOJ MEDICAL SERVICE removes any User Content from the Service, SHOHOJ MEDICAL SERVICE will make reasonable efforts to inform the Registered User who had posted such User Content.
All User Content shall be recorded, saved and stored electronically on a secure cloud database/server managed by the Cloud Service Provider / Storage Service Provider. SHOHOJ MEDICAL SERVICE shall take best efforts to ensure that the Cloud Service Provider/ Storage Service Provider uses appropriate levels of encryptions to protect data and takes all necessary precautions. SHOHOJ MEDICAL SERVICE will however not be responsible for any cyber data theft from its Service or the Cloud Service Provider’s/ Storage Service Provider’s databases.
SHOHOJ MEDICAL SERVICE shall maintain a detailed transaction & purchase history of Users online.

SHOHOJ MEDICAL SERVICE reserves the right to permanently delete User Content in case the User does not avail a Service for a period of three years.


Your use of this Service shall be subjected to the following terms and conditions:

  1. You will observe and comply with the terms and conditions of the Agreement in letter and spirit;
  2. You will provide full and accurate information about Your health, medical history and personal care needs;
  3. You will strictly adhere to the advice and instructions given by HSPs from time to time;
  4. You will not delete or modify any content of the Service including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that You do not own or have express permission to modify;
  5. You will not decipher, decompile, reverse engineer, or disassemble the SHOHOJ MEDICAL SERVICE content;
  6. You will not use any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Service;
  7. You will not remove any copyright, trademark registration, or other proprietary notices from the Service. You further agree not to access or use this Service in any manner that may be harmful to the operation of this Service or its content;
  8. You will not frame or hotlink or deeplink any SHOHOJ MEDICAL SERVICE Content;
  9. You will not use the Service and / or Services in any way that is unlawful, or harms SHOHOJ MEDICAL SERVICE or any other person or entity, as determined in the SHOHOJ MEDICAL SERVICE’s sole discretion.
  10. You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming”, “spamming”, “flooding”, “trolling”, “phishing” and “griefing” as those terms are commonly understood and used on the Internet;
  11. You will not host, display, upload, modify, publish, transmit, update or share any information that:
  1. belongs to another person and over which You does not have sufficient legal rights;
  2. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  3. harm minors in any way;
  4. infringes any patent, trademark, copyright or other proprietary rights(se), violates any law for the time being in force;
  5. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  6. impersonate another person;
  7. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  8. threatens the unity, integrity, defence, security or sovereignty of Bangladesh, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

Without prejudice to the rights that SHOHOJ MEDICAL SERVICE may have under other provisions of the Agreement, where SHOHOJ MEDICAL SERVICE has reasons to believe that a User has violated a term or condition of the Agreement, then S

HOHOJ MEDICAL SERVICE shall, in its sole discretion:

  1. Suspend provision of Services; and/or
  2. Suspend the account of the User until there is enough information available with SHOHOJ MEDICAL SERVICE to determine whether the User had violated a term or condition of this Agreement; and/or
  3. Suspend or terminate the account of the User where SHOHOJ MEDICAL SERVICE has determined that the User had violated a term or condition of this Agreement; and/or
  4. Approach User to make good that loss or damage caused to SHOHOJ MEDICAL SERVICE as a pre-condition to revoke the suspension; and/or
  5. Take any such action against the User as it permissible under law; and/or
  6. Raise invoice of Services availed by the User; and/or
  7. Disable and/or delete such User Content that is in contravention of the Agreement while preserving such information and associated records for the purpose of production to governmental authorities for investigation purposes.


You agree to pay all Service fees, consulting fees, reasonable out of pocket expenses and other fees applicable to Your use of the Services. While SHOHOJ MEDICAL SERVICE will strive to give You a fair estimate of fees in advance, the actual fee may be dependent on the type of Services that You purchase and may vary based on the number or duration of the Services subscribed to.
You are solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. SHOHOJ MEDICAL SERVICE is in no way responsible for any of the taxes except for its own income tax.

The fees could be paid online through the facility made on the Service. Third parties support and services are required to process online fee payment. SHOHOJ MEDICAL SERVICE is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of SHOHOJ MEDICAL SERVICE.

At the sole discretion of SHOHOJ MEDICAL SERVICE, the fees could also be paid offline and be either collected personally from the User or required to be mailed to SHOHOJ MEDICAL SERVICE at the following email : info.medical@shohoj.com

All fees are exclusive of taxes. The payment process would be complete only on receipt of the amount to SHOHOJ MEDICAL SERVICE’ designated bank account.

An invoice for fees against Services received by You will be generated periodically and will be intimated to You on the Service and/or on Your contact details. You may be requested to make the payment immediately or on a deferred basis, at the sole discretion of SHOHOJ MEDICAL SERVICE. In case the fees against Services are not received within the requested timeframe, SHOHOJ MEDICAL SERVICE reserves the right to stop provision of Services on immediate basis, permanently delete Your account and all information stored against your account and, suspend or terminate the Agreement. You will be solely responsible for the consequences of non-payment for the fees within the requested timeframe and have no right of recovery in any form against SHOHOJ MEDICAL SERVICE.

In order to process the payments, SHOHOJ MEDICAL SERVICE might require details of Your bank account, credit card number etc. Please check our privacy policy AVAILBALE HERE on how SHOHOJ MEDICAL SERVICE uses the confidential information provided by You.

SHOHOJ MEDICAL SERVICE shall send an intimation of fee receipt through an email and/or your contact details within seven (7) working days of fee receipt from You.


SHOHOJ MEDICAL SERVICE and HSP may occasionally promote their Services on the Service available for you to purchase. We try to encourage HSP to offer good quality Services and materials at competitive prices but we have no control over them, we do not endorse the Services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same. All promotions are for limited period and subject to special terms and conditions, which are in addition and not to the terms and condition stated herein.

For the avoidance of any doubt, it is hereby clarified that any reference of the term ‘offer/offered for sale by the HSP’, as appearing in the Agreement, shall be construed solely as an ‘invitation to offer for sale’ by any such HSP.


Activation Policy

For Services that require activation, an executive will get in touch with You within 2 business days of the purchase to help finish all paper formalities and activate the subscription and deliver all documents to the registered address within 10 business days of online purchase.

For Services that involve home visits, We will communicate the availability of the HSP at the time of providing the Service. If You wish to reschedule the home visit, You can select a preferred appointment date and time through the Service. While SHOHOJ MEDICAL SERVICE does not guarantee availability of appointment date and time, it will try and confirm appointment as per Your preference.

For all SHOHOJ MEDICAL SERVICE Services that require delivery, the estimated delivery date shall be provided to You on the Service at the time of placing the order.

You should check the items dispensed to you carefully promptly upon receipt. If you believe there may have been a dispensing error or goods have been tampered, you should contact us immediately and should not take the goods or use any of the items. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by SHOHOJ MEDICAL SERVICE once the same are accepted at the time of delivery.

Refund & Cancellation Policy

For internet-based subscription Services, You are free to cancel the Service at any time. SHOHOJ MEDICAL SERVICE shall refund any unexpended advance fees paid by You at the time of cancellation of the Service. In case You wish to seek a refund of the advance paid by You because You do not agree with a modification to the Agreement, please write to info@webdoctor.care We will process refund of the unexpended amount.

Subjected to terms under clause ‘Use of Services’ of this Agreement for all home-based Services, SHOHOJ MEDICAL SERVICE shall provide refund of any unexpended advance fees paid by You if:

  1. SHOHOJ MEDICAL SERVICE is not able to deliver the Services and/or Products for any reason. In case You wish to seek a refund of the advance paid by You because You believe;
  2. SHOHOJ MEDICAL SERVICE Service is not as per the specification provided on the Service , please write to info@webdoctor.care. SHOHOJ MEDICAL SERVICE will process refund the unexpended amount provided internal investigation confirms the claim made by you.


The Services are not a replacement for emergency services offered at hospitals and should not be accessed if the patient is in a critical condition. In Medical Emergency (defined hereunder), please contact emergency services and/or rush to the nearest hospital.

“Medical Emergency” will include a serious and unexpected situation that may involve illness or injury and requiring immediate medical attention in the absence of which, possess an imminent threat/risk to life and can potentially lead to death in the absence of the medical attention. In such situation patient (adult and minor) may undergo through any or multiple of the following conditions:

  1. development of chest pain;
  2. sudden breathing difficulty;
  3. inability to speak;
  4. inability to move any of the body parts;
  5. loss of consciousness;
  6. sudden loss of vision and/or hearing;
  7. not oriented to surrounding;
  8. sudden abnormal behavior;
  9. sudden irritability;
  10. extreme lethargy;
  11. extreme discomfort;
  12. sudden worsening of any pre-existing medical conditions;
  13. sudden development of severe pain.


By Using This Service, You hereby represent and warrant that:

  1. You are 18 years of age or older and that Your use of the Service shall not violate any applicable law or regulation;
  2. Where a minor may access or use the Service or Service, You will ensure that such access or use happens through Your account and under Your personal supervision. Further, You accept to be accountable and liable for the activity of the minor on the Service, including in respect of the Services availed on the Service;
  3. All registration information You submit is truthful and accurate and that You agree to maintain the accuracy of such information;
  4. You as a Registered User will use the Service solely for Your personal and non-commercial use. Any use of this Service or its content other than for personal purposes is strictly prohibited.

SHOHOJ MEDICAL SERVICE represents and warrants that:

  1. it is a company duly organized under the [Companies Act of Bangladesh] and has the power and authority to provide the Services and the Service;
  2. it has all permits, approvals and licenses necessary to carry out the Services and in fulfilling its obligations hereunder;
  3. by entering into this Agreement, SHOHOJ MEDICAL SERVICE does not violate any of the previous arrangements entered into with other entities to which it is a party;


You understand that there are inherent risks involved in receiving medical services over a mobile/computer platform, which include:

Information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical decision making by a HSP;

  1. Your HSP may neither be able to provide medical treatment to You nor provide for or arrange for care that You may require in the case of an emergency;
  2. Delays in medical evaluation and treatment could occur due to deficiencies or failures of the Service;
  3. Security protocols could fail, causing a breach of privacy of Your confidential medical information.
  4. A lack of access to complete medical records may result in errors in medical judgment.

User may expect the anticipated benefits from the Services provided by SHOHOJ MEDICAL SERVICE, HSPs and its authorized representatives, but no results can be guaranteed. User’s condition may not be cured or improved, and in some cases, may get worse.

SHOHOJ MEDICAL SERVICE hereby disclaims any responsibility towards Users in terms of development, maintenance and updating of the Service.

Any modification, development, maintenance or updating of the Service and any modification, transfer, license or assignment of the rights in the Service shall be done by SHOHOJ MEDICAL SERVICE as per its sole judgment and in its sole discretion.

The Service and Services provided by SHOHOJ MEDICAL SERVICE is provided “as-is,” as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). To the fullest extent permitted by law, SHOHOJ MEDICAL SERVICE disclaims all liability arising out of the User’s use or reliance upon the Service, the Services, the SHOHOJ MEDICAL SERVICE Content, representations and warranties made by SHOHOJ MEDICAL SERVICE or any opinion or suggestion given or expressed by SHOHOJ MEDICAL SERVICE or its contractors and agents (including HSPs).

Specifically, SHOHOJ MEDICAL SERVICE disclaims any liability arising out of:

  1. Any pre-existing medical condition; or
  2. Any adverse drug reaction (due to any act or omission based on information found on the Service, or otherwise); or
  3. Sudden escalation of a prior medical condition or medical situations that occur on account of omission of critical and material health information by a User.

SHOHOJ MEDICAL SERVICE assumes no responsibility and shall not be liable for ways in which Your personal data is used. It is the responsibility of You alone to ensure that Your personal data is used in compliance to applicable privacy laws.

SHOHOJ MEDICAL SERVICE assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Service or the downloading of any material, data, text, images, video content, or audio content from the Service. If a User is dissatisfied with the Service, User’s sole remedy is to discontinue using the Service.

Neither SHOHOJ MEDICAL SERVICE nor its contractors and agents (including HSPs) shall be liable to a User, monetarily or otherwise, for an occurrence wherein no medical or procedural negligence of SHOHOJ MEDICAL SERVICE or its contractors and agents is proven.

Use of the Service does not include the provision of a computer or mobile device or other necessary equipment to access it. To use the Service You will require internet connectivity and appropriate telecommunication links. SHOHOJ MEDICAL SERVICE shall not have any responsibility or liability for costs incurred in procuring any equipment or telephone or other costs you may incur in connection with the use of the Service.

Information regarding HSP and Services

Information regarding HSP and SHOHOJ MEDICAL SERVICE Services is intended for general reference purposes only. Such information often changes frequently and may become out of date or inaccurate. You are encouraged to independently verify any such information You see on the Service with respect to a HSP that You seek to engage through the Service.








To the fullest extent permitted by law, in no event will SHOHOJ MEDICAL SERVICE or its contractors or agents (including HSPs) or any of their directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages (including, without limitation, loss of business, revenue, profits, goodwill) arising from, or directly or indirectly related to, the use of, reliance on, or the inability to use or rely on, the Service or the Services, materials and functions related thereto whether or not SHOHOJ MEDICAL SERVICE has been warned of the possibility of such damages or could have reasonably foreseen such damages.

Notwithstanding anything to the contrary in this Agreement, in no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the Service exceed, in the aggregate, INR 5000 or the amount of payment against Services that has been directly received by SHOHOJ MEDICAL SERVICE from the User in the past three moShohoj Medical Service, whichever is lower.


You hereby agree to indemnify, defend, and hold SHOHOJ MEDICAL SERVICE, SHOHOJ MEDICAL SERVICE’s contractors, agents, representatives and other authorized users (Registered and Non-Registered Users, Patients, HSPs), and each of the foregoing entities’ respective contractors, agents, representatives, service providers and suppliers, and all of the foregoing entities’ respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from (i) Your use of the Service or Service (ii) Your breach of terms, conditions or provisions of this Agreement, or violation of any law, rules or regulations by the User, or due to such other actions, omissions or commissions of the User that gave rise to the claim., (iii) any negligent or intentional wrongdoing on Your part, (vi) misrepresentations or fraudulent feedback that has adversely affected SHOHOJ MEDICAL SERVICE or its Users, (v) User’s actions resulting from the User’s viewing of Content on SHOHOJ MEDICAL SERVICE Service, (vi) any legal or third party intellectual property right claim that may arise from the User Content and (vii) any such claim or liability arising out of unauthorized use of Service and content within the Service


In the event where a User has breached the Agreement in SHOHOJ MEDICAL SERVICE’s sole judgment or when SHOHOJ MEDICAL SERVICE is unable to verify or authenticate any information provide by User to SHOHOJ MEDICAL SERVICE or when or User fails to provide the consents necessary or desirable for SHOHOJ MEDICAL SERVICE to provide the Services (or after providing such consent, later revokes), SHOHOJ MEDICAL SERVICE reserves the right to suspend and / or terminate the User’s account and/or access to the Service by blocking Your IP address or email id with or without notice to the User. Any suspected illegal, fraudulent or abusive activity may be grounds for suspending and / or terminating User account and/or User access to the Service and/or Services. Upon suspension or termination, Your right to use the features on the Service including Services shall immediately cease and SHOHOJ MEDICAL SERVICE may permanently remove or delete Your information that is available with SHOHOJ MEDICAL SERVICE, including but not limited to login and account information.

SHOHOJ MEDICAL SERVICE shall not be liable to User or any third party for any claims or damages arising out of any termination or suspension of User’s account or any other actions taken by SHOHOJ MEDICAL SERVICE in connection with such account termination or suspension.
Once User’s account has been temporarily or indefinitely suspended or terminated, User may not continue to use the Service under the same account, a different account or re-register under a new account.


This Agreement will remain in full force and effect while You use the Service in any manner or capacity.

You can terminate Your relationship with SHOHOJ MEDICAL SERVICE at any time by providing ninety (90) days’ prior written notice at legal@webdoctor.care.co. We need this period to inactivate User account, only after verifying if there are any ongoing or pending Services. SHOHOJ MEDICAL SERVICE may require User to continue until the completion of an on-going Service should the situation warrant.

SHOHOJ MEDICAL SERVICE may terminate its relationship with You after providing 30 (thirty) days’ prior written notice to Your registered email address. However, it does not prejudice SHOHOJ MEDICAL SERVICE’ right to refuse Service to You without providing any reason.
SHOHOJ MEDICAL SERVICE may terminate the Agreement without notice and with immediate effect where, in the sole opinion of SHOHOJ MEDICAL SERVICE:

  1. Any material relating to personal and medical information furnished by a User appears to be untrue; or
  2. A User is critical or unstable or dead; or
  3. Provision of Services poses a risk to life of HSPs; or
  4. Financial dues have not been paid by a User within requested timeframe; or
  5. User fails to co-operate with HSPs or SHOHOJ MEDICAL SERVICE; or
  6. HSPs and/or other SHOHOJ MEDICAL SERVICE resources are no longer adequate, available and/or suitable to accommodate User’s health requirements.

SHOHOJ MEDICAL SERVICE reserves the right to suspended or withdrawn any non-paid version of any variant, tool, edition, add-on, and ancillary product or service of the Service from you personally or all users temporarily or permanently at any time and without notice. SHOHOJ MEDICAL SERVICE may also impose restrictions on the length and manner of usage of any non-paid version of any variant, tool, edition, add-on, and ancillary product or service of the Service for any reason. SHOHOJ MEDICAL SERVICE may change or update the non-paid version of any variant, tool, edition, add-on, and ancillary product or service of the Service without notice to you. If the need arises, we may suspend access to such part of the Service or close it indefinitely.


The information provided under this Service and the terms and conditions therein are governed by and to be interpreted in accordance with laws of Bangladesh.

The parties shall be bound to submit all disputes and differences howsoever arising out of or in connection with this Agreement to arbitration by one (1) arbitrator, mutually appointed by the parties. The arbitration shall be governed by the Arbitration and Conciliation Act, as amended from time to time. The seat and venue of arbitration shall be Dhaka, Bangladesh. Subject to the aforesaid, the competent courts of Dhaka, Bangladesh shall have jurisdiction to grant urgent interim reliefs to the parties.

The parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with the Agreement.


Severability: If any provision of this Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from the Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

Notices: All notices and other communications required or permitted hereunder to be given to a party shall be in writing, in the English language, and shall be sent e-mail, or mailed by prepaid internationally-recognized courier or otherwise delivered by hand or by messenger, addressed to such party’s address as set forth below or at such other address as the party shall have furnished to the other party in writing in accordance with this provision:

  • If to SHOHOJ MEDICAL SERVICE: info.medical@shohoj.com
  • If to You: at the email address provided by You to us when You registered as a User. If You are a Secondary User, You agree to receive communications and be notified at the email address of the Primary User.

No term of the Agreement shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented. Any consent by any party to, or waiver of a breach by the other, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

Complete Understanding: The Agreement contain the entire understanding of the parties, and there are no other written or oral understandings or promises between the parties with respect to the subject matter of the Agreement other than those contained or referenced in the Agreement.

Force Majeure: SHOHOJ MEDICAL SERVICE shall not be liable for any downtime or delay or unavailability of the Service caused by circumstances beyond SHOHOJ MEDICAL SERVICE’s reasonable control, including without limitation, cyber-attacks, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labour problems, internet service provider failures or delays, or denial of service attacks.

Advertisement: SHOHOJ MEDICAL SERVICE shall have the right to place advertisements and publicity materials of its choice, including that pertaining to parties other than itself for commercial use through electronic means on the Service.

Assignment: You may not assign or sub-license, without the prior written consent of SHOHOJ MEDICAL SERVICE, the rights, duties or obligations under this Agreement, in whole or in part, to any person or entity.

Conflict: In the event there is any conflict between the terms of the Agreement, the following order of prevalence shall apply: (i) any additional Service-specific terms and conditions that may be agreed by You (ii) Privacy Policy (iii) the Terms of Use and (iv) any other policies applicable to specific pages of the Service.

Survival: Even after termination, the provisions of the Agreement with respect to Platform as-is, Payment terms, Limitation of Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination of this Agreement.

Modifications: SHOHOJ MEDICAL SERVICE reserves the right to modify any part of the Agreement at any time without giving You prior notice. No part of the Agreement shall stand modified unless consented to in writing by SHOHOJ MEDICAL SERVICE.

When SHOHOJ MEDICAL SERVICE updates the Agreement, We will notify you through an email. Alternatively, SHOHOJ MEDICAL SERVICE may cause Your account to be logged-off in and make Your subsequent account log-in conditional on acceptance of the Agreement.

If You do not agree to the changes, please do not access or use the Service and the Services any further.

These Terms of Use were last updated on: 04th June 2020