Refund & Cancellation Policy

For internet-based subscription Services/Booking, You are free to cancel the Service at any time before 12 hours of pre agreed appointment time. For using the service under webdoctor.care, operated by SHOHOJ MEDICAL SERVICE, SHOHOJ MEDICAL SERVICE shall refund any unexpended advance fees paid by You at the time of cancellation of the Service. In case You wish to seek a refund of the advance paid by You because You do not agree with a modification to the Agreement, please write to info@webdoctor.care We will process refund of the unexpended amount.
Subjected to terms under clause ‘Use of Services’ of this Agreement for all home-based Services, SHOHOJ MEDICAL SERVICE shall provide refund of any unexpended advance fees paid by You if:

  1. SHOHOJ MEDICAL SERVICE is not able to deliver the Services and/or Products for any reason. In case You wish to seek a refund of the advance paid by You because You believe;
  2. SHOHOJ MEDICAL SERVICE Service is not as per the specification provided on the Service , please write to info@webdoctor.care. SHOHOJ MEDICAL SERVICE will process refund the unexpended amount provided internal investigation confirms the claim made by you.
  3. The actual refund amount disbursed by SHOHOJ MEDICAL SERVICE may vary if there are transactional charges being deducted during online payment processing by the third party (such as payment gateway, banks, etc.). Such refund might take considerable amount of days before being returned to you because of processing time.